Frequently Asked Questions

Please read the FAQ's below. If you can't find the answer you are looking for, please call or email us. You can also click the chat button on our website and our support team will get back to as soon as possible.

Delivery

How do I track my order?

At Little Women, we like to keep our customers informed as to when to expect their parcels. You can track the progress of your order by doing any of the following:

  • Enter your tracking number on the Royal Mail website to follow your parcel directly.
  • Contact our friendly customer service team on 0161 505 1840 between 10am to 4pm Monday to Friday or by emailing us at enquiries@littlewomen.com

How long will my UK delivery take?

UK deliveries will be sent using 48hr Royal Mail.

24hr is delivery is available at an extra cost.

We aim to dispatch all orders within one working day, however when we are out of stock in a particular item this period may be extended whilst we await delivery from our suppliers.

We always notify our customers of any delays as soon as possible.

Can you deliver within the EU

Yes, Shipments to these EU countries are estimated to take between 7 - 14 days.

We deliver duty paid to the following EU countries: Rep of Ireland, France, Germany, Portugal, The Netherlands, Cyprus, Malta, Austria, Sweden.

There is a flat fee of GBP10.

We send goods delivered duty paid but we are unable to navigate the intricacies of customs and duties in-country and cannot be liable for these should they incur.

Other countries are considered Worldwide.

Do you ship Worldwide?

Yes, our worldwide delivery service will typically aim to deliver your parcel 10-14 days from dispatch for the rest of world.

We use UK Royal Mail to ship Internationally but final delivery will be with their domestic delivery partner in country.

Are there any customs/import fees?

European customers: We deliver duty paid to the following EU countries: Rep of Ireland, France, Germany, Portugal, The Netherlands, Cyprus, Malta, Austria, Sweden.

Rest of the world: We are not responsible for any custom fees or VAT once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may get custom & VAT fees when they arrive in your country.

What will my parcel look like?

We understand privacy is a concern to many of our customers and we take this seriously at Little Women. All orders are sent in discreet packaging, meaning you can shop with confidence.

Returns

How long do I have to return my items?

Products have to be returned to us within 14 days of having been received, in the original packaging.

How do I return my order or an item?

Returning items is really simple, if you are dissatisfied with the lingerie you have purchased we will refund the cost of any items returned, provided they are in their original condition, unworn (other than having been tried on), with all of the labels attached, hygiene strips in briefs intact, and returned to us within 14 days of having been received, in the original packaging.

Please note - we check every single return for signs of wear - make up, deodorant and labels missing and we will return any items to you that show evidence of these and are unable to offer a refund.  

Please request and retain your proof of postage from the Post Office when you return your goods in case of non-delivery. Please check that your choice of delivery service compensation for loss covers the value of the items being returned. Littlewomen.com is not liable for the failure of the arrival of any returns.

Please note, that for hygiene reasons we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us.

Do I have to pay for returns?

Unfortunately we are unable to offer free returns for both UK and International customers.

Are International returns accepted?

Yes, but please note the following:

We request that our international customers include the phrase 'RETURNED ITEM – NO COMMERCIAL VALUE’ on any customs form as this should prevent items being held in customs (whether UK or elsewhere) and delaying your return.

IMPORTANT NOTE: We can only refund the cost of the returned items. We do NOT refund any international shipping charges. Nor can we refund any taxes, duties or other charges not paid directly to us.

Can I exchange an item?

Unfortunately, we are unable to process exchanges. Instead we suggest you return your item to us as per the guidance above and place a new order for your desired item.

How long does it take for my return/exchange to be processed?

Once we receive your parcel, our team will inspect it to ensure it meets our return criteria. If eligible for a refund, you will receive a confirmation email.

Please be aware that the returns process may take up to 14 days during busy periods.

How long does it take for my refund to be processed?

If a refund is issued for your order, you will receive an email confirmation once it has been processed on our end. After that, it may take 2-5 business days for the funds to appear in your account, depending on your bank. If the refund takes longer than this, we suggest contacting your bank or payment provider (e.g., PayPal) directly.

Payment

How secure is your payment?

Your privacy and security is our highest priority. We use Stripe, PayPal, ApplePay, ShopPay and AmazonPay which are extremely secure and highly encrypted systems designed to protect customers and also hold merchants accountable. We NEVER hold your card details on our systems - if you ever see your card details when placing an order it is because these have been held either by your computer or by the payment portal NOT by us.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions.

If you’re a bit more tech-savvy, we offer ApplePay, AmazonPay and PayPal too!

Need a little longer to pay for your order? We offer Paypal pay in 3, for UK customers.

Do you have payment plan options?

For when payday is just that bit too far away, we have payment plans available for UK customers.

*Please note: This is only offered by Paypal which is a separate company to us and you may need to create an account with them.

What currency is the store in?

Our store is currently domiciled in GBP. All transactions will be processed in GBP using the latest FX rates where applicable.

Fitting

Fitting FAQs

Fit Problems

What Could Be Wrong

What We Recommend

Band rides up

 

The band is too big

 

·     Shorten the band by adjusting the hook setting.

·     If the cups are fine, try a smaller band size but go up a cup size. For example, if you ordered a 36AA try a 34A. What is a sister size.

 

Band is too tight

The band is too small

·     If the cups fit well, try going up one band size but go down one cup size. For example, if you ordered a 32A try a 34AA.

 

Straps falling/digging in

Straps aren’t the right length

 

The band could be too big

·     Change the strap length until they are comfortable

 

·     If the cups are fine, try a smaller band size but go up a cup size. For example, if you ordered a 36AA try a 34A.

 

Centre bridge has a gap (isn’t flush against the body)

The cups are too small

·     If the band is fine, keep the band size the same and go up a cup size, if you ordered a 32AA try a 32A.

 

Underwire/side panel isn’t sitting flat against the body

The cups are too small

·     If the band is fine, keep the band size the same and go up a cup size, if you ordered a 34AA try a 34A.

 

Overflow in the cups

The cups are too small.

·     If the band is fine, try going up a cup size, if you ordered a 36AAA try a 36AA.

 

Gap in the cups

Straps could be too loose.

 

Cups could be too big.

·     Lean forward and scoop your breasts into the cup properly

·     Try tightening the straps a little at a time.

·     Go down a cup size while keeping the same band size.

What Is Sister Sizing

 

Bra sister sizes refer to different band and cup size combinations that fit similarly, allowing you to find a better fit if your usual size isn't quite right. They are based on the same cup volume but have different band sizes.

Here’s how it works:

  • Band Size and Cup Size Relationship: The band size (the number part of your bra size, like 34, 36, etc.) and the cup size (the letter, like AAA, AA, A, etc.) work together to determine the overall size of the bra. For example, a 30A and a 32AA both have the same cup volume.
  • Sister Sizes Chart: If you find that your usual size feels too tight or loose, you can try a sister size. Sister sizes can be either up or down in band size, and you adjust the cup size accordingly to maintain the same cup volume.
    • If your band size feels too tight, try going up a band size and down a cup size.
    •  If your band size feels too loose, try going down a band size and up a cup size.

By exploring sister sizes, you might find a more comfortable fit, especially if the band or cup of your usual size doesn't feel quite right.

 

 

Other helpful links:

Lingerie Angels Fitting Service

Book Your Risk Free Fitting

Fitting Appointment Request: riskfreefitting@littlewomen.com

Bra Fitting Video

Identifying Your Breast Shape

Caring For Your Lingerie and Hosiery

Fitting Problems

Contact Us

I have an issue with my order, what can I do?

Please reach out to us within 48 hours of receiving your order.

To ensure a quick resolution, we kindly ask that you include detailed photos that clearly show the problem.

I need to cancel or change my order!

Please email us as soon as possible with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do I contact you?

We will be pleased to take your order or answer any queries by telephone:
Monday - Friday 9:00am - 4:30pm.

We are closed on weekends but will get back to you as soon as possible.

+44 (0)161 505 1840
enquiries@littlewomen.com

Where are you located?

LWF Group Limited
Registered Office:

Unit 3F, Surrey Street,
Glossop, Derbyshire, SK13 7AJ, UK
Registered in England No. 09430451